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CONTROL YOUR NETWORK. FIX ISSUES BEFORE USERS NOTICE. 

Your operations, your view, your pace. 

Ready to Take Control?

TALK TO A NETWORK ENGINEER REQUEST A WALKTHROUGH
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The Customer Control Center (CCC) gives DQE customers a live view of services and the status that matters. Know what’s working, what’s not, and what needs attention, before users call. See incidents early, get clear guidance, and resolve faster with DQE’s local team. 

It’s the operational front door: built to utility standards, monitored 24/7/365, and designed for teams that need reliable answers, not noise. 

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WHAT SETS THE DQE CCC APART

You don’t need another dashboard. You need proactive visibility and control. The Customer Control Center translates live network signals into simple actions your team can take right now.

Live Circuit Status

View current state, historical up/down events, and restoration notes for each service.

Bandwidth Utilization

Identify network congestion by site and service. Plan capacity upgrades before users complain.

Ticketing and Notifications

Open tickets in-portal, attach context, and receive status updates by email or SMS.

Maintenance Windows

See planned work with affected locations, timeframes, and recommended mitigations.

Contact the NOC

Reach DQE’s local engineers directly. Share screen, swap logs, and move faster together.

Role-Based Access

Give each team member the right view: network, security, apps, and leadership summaries.

HOW REAL TEAMS USE THE CCC TO STAY AHEAD 

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IT Directors 

Track network health, incidents, and SLA reports for leadership. 

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Network Engineers 

Analyze utilization, history, and maintenance to resolve issues faster. 

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Operations and Sites 

See site status, outages, and tickets without lengthy emails. 

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Finance and Planning 

Get the data you need to justify spend, plan upgrades, and spot savings. 

GETTING STARTED

Already A DQE Customer? Ask your account team to enable access and set roles. 

New To DQE? See how CCC helps you meet SLAs, prove uptime, and resolve issues faster. We’ll walk you through a live environment and tailor the views to your team. 
 
Outages don’t wait. Users don’t call nicely. Get ahead of the next ticket before it becomes a fire drill. 

Request A Demo   Talk To A Network Engineer 

WHY DQE 

Not The Biggest. Just The Most Responsive. 

The portal sits on top of a network built to utility standards and supported by local crews on call 24/7/365. When you need eyes on a problem or proof for a stakeholder, you get both: real-time visibility and real people who know your routes.

View Our NETWORK

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Serving Areas Across Pennsylvania, West Virginia, and Maryland

Our fiber network was built to utility standards and designed to grow with the region. From downtown Pittsburgh to surrounding communities, we connect businesses with reliable infrastructure that doesn’t quit. Enter your address to see if your site is already covered — and if it’s not, let’s talk about building to you.

SEARCH THE NETWORK

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