POLICY DESCRIPTION. This Privacy Policy governs how DQE collects, protects and disseminates information that you create using the Services, or that DQE creates relating to our use of Services and your account. This Privacy Policy also covers any information collected or provided in your use of DQE’s online resources, including its website (www.dqe.com) and the DQE Customer Contact Center (CCC).
CUSTOMER INFORMATION. To maintain service quality, enhance security, and comply with legal requirements, DQE collects certain information from its customers and visitors to its website. This section outlines the types of data collected and its intended use.
- A. Types of Information Collected. DQE may collect the following types of customer data:
- i) Personal Identifiable Information (PII): Includes name, address, phone number, email, payment details, and account credentials.
- ii) Device and Network Usage Data: Information related to device identifiers (e.g., IP address, MAC address), service usage patterns, bandwidth consumption, and call or message logs.
- iii) Location Data: Approximate or precise location information based on network signals, GPS, or Wi-Fi access points, where permitted by law.
- iv) Customer Communications: Records of interactions with customer support, complaints, service requests, and feedback submissions.
- v) Regulatory and Security Data: Information required for fraud prevention, cybersecurity protection, and compliance with government regulations.
- B. Use of Collected Information. The collected information is used for:
- i) Providing and maintaining services (e.g., billing, troubleshooting, and account management).
- ii) Enhancing network security and detecting fraudulent activity.
- iii) Improving service quality through analytics and user feedback.
- iv) Compliance with legal obligations and law enforcement requests.
- v) Marketing communications, subject to customer consent.
- C. Retention of Date Information. The collected information is stored for only as long as is necessary for DQE to provide the Services, to operate our business, and to comply with all applicable laws.
- D. Sharing with Third Parties. DQE may share your information with third parties (including contractors and service providers) as necessary to engage those parties to help us provide Services to you, and with affiliates and professional advisors as necessary to conduct our business. All such parties will be contractually or professionally obligated to keep the information confidential and to use only for the necessary business purpose. We will protect your PII under DQE’s CPNI Policy.